On contemplating Gary Chapman's statement that he makes in the The Five Languages of Apology, namely: Apologies = Good Business.
Apologizing in the Workplace will benefit employees at every level within your organization, especially those who have contact with the world outside your walls. It drives to the heart of damaged customer relationships and employee conflict.
Sincere apologies are as important in the workplace as they are in the home. Significant losses—for businesses and individuals—are often the result of ineffective apologies. Indeed, the shortage of meaningful apologies may be the primary factor in the epidemic of fractured relationships so common today. The fact is, all of us hear and express words and gestures of apology in a unique language.
This booklet introduces the five languages of apology and details proven techniques for giving and receiving effective apologies within the workplace. A special team-building tool at the back of the booklet will aid in group discussion and application.
Apologizing in the Workplace is excerpted from the book, The Five Languages of Apology, by Drs. Gary Chapman and Jennifer Thomas. Before collaborating on this book, Drs. Chapman and Thomas devoted three years to research, interviewing and surveying hundreds of people. The findings from this extensive study have informed the coaching and many anecdotes found in this resource booklet.
This has inspired me to do a little more research on the subject and in so doing I have come across two excellent articles that I thought I just had to share with you.
I am including the two links here for you:
1. Business Research: The High Value of a Perfect Business Apology by Peter F. Goolpacy, PhD
2. Reprinted with permission from "The Art of the Apology," Harvard Management Update, April 2003. Holly Weeks, is based in Cambridge, Mass., a consultant and writer specializing in communications issues.
It just makes good business sense to be able to say "I'm sorry!" and really mean it.
Try Gary's 30 second assessment when you have some spare time.
Share your thoughts with me on this important subject please!
